Using a Job Aid
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||edHelper's suggested reading level:
||high interest, readability grades 3 to 4
||Flesch-Kincaid grade level:
||pointed, schedule, posted, okay, writing, boss, follow, chart, mind, drain, title, crew, matter, enough, note, fill
Using a Job Aid
By Patti Hutchison
1 Allen was on the closing crew at a fast food restaurant. His job was to clean the milkshake machine at night. Allen tried very hard, but no matter how many times he cleaned the machine, he forgot one of the steps. His boss was not happy.
2 Allen's job coach, Joe, said that he should make himself a job aid.
3 "What's a job aid?" Allen asked.
4 "It's something that helps you do your job," Joe told him.
5 Joe pointed out some job aids in the restaurant office. There was a pad of telephone message forms. They helped people take messages when someone called. They had blanks to fill in. This way, the person taking the message didn't have to leave a big, long note. Joe said this was a kind of job aid.
6 Then Joe pointed to the work schedule chart posted on the wall. "Even the manager uses a job aid. This chart helps her make the work schedule. When it's all filled in, she knows there are enough workers for each position. She knows all the shifts will be covered."
7 "If the manager even does it, I guess it's okay to use a job aid," Allen said. "But I don't see a job aid that will help me clean the milkshake machine."
8 "You can make your own," Joe told him.
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